You may place your order(s) through Kmall app or through our online shopping site https://kmall.ph.
1. For first time buyer, please create an account. But if you are an existing customer, please do log in to your account.
2. First step is to select the items you wish to order. Click the item image and it will redirect you to the item description.
3. Click how many quantity you need then add the item to your cart. Click the Cart icon on the upper right to check out.
4. After reviewing your cart click “Proceed to Checkout” button.
5. For first time buyer, you may need to fill up the billing details and choose a payment method. Once done, click “Place Order” button and wait for your order number.
6. Kmall will send you a confirmation email notice once your order is completed.
No. You need to separately checkout on hand and pre order items.
Kindly refer to the blue estimated time of arrival badge on the product posting, indicating the number of days of product arrival. Estimated time of arrival indicated is from Korea Port to Manila Port only. Please allocate more days for Custom Release of Shipments.
You can send your payment via online bank transfer or deposit (BPI and BDO)
* To avoid hassle when sending payment, enroll our account to your online bank account with our email address.
Here are the links on how to enroll third party accounts in online banking:
Cash on delivery is available for selected Metro Manila areas. Pay the total amount of your order plus shipping fee upon the delivery of rider.
We also have coins.ph and you may pay thru 7/11 outlets (Cashier), 7/11 outlets via CLIQQ machine, Palawan Express Padala and M Llhuillier.
Send us a message through Kmall Philippines Facebook page https://www.facebook.com/kmallph then ask for the reference number, we will send it to you by replying to your message or thru your provided mobile number.
* 7/11 outlets (Cashier):
* 7/11 outlets (Cliqq Machine):
* Palawan Express Outlet:
* M Lhuillier outlet:
We cannot provide a QR code as our account is for corporate not a personal account. To avoid being charge of P10 (transaction fee) we may recommend you to enroll our account to your account.
Send your proof of payment to email@example.com and indicate order number you are paying for then wait for the confirmation via email.
For On hand: Please settle your payment within 48 hours upon checkout to avoid order cancellation.
For Pre order: You must settle the 50% down payment within 48 hours upon check out and settle the full payment on the 3rd week from the date of down payment.
You can earn 10% rebate on selected items. Rebate will be sent to your account through Kmall points. You can earn points every time you successfully place an order and earned points can be redeem on your next order.
Log in to your Kmall account and click “My Account” and tap the “Kmoney” button.
As part of our Kmall Anniversary promotion we offer FREE SHIPPING NATIONWIDE (exclusive for retail customers) for order(s) fit to small and medium sized pouch only while for large pouch and own packaging, shipping fee charge will apply.
Log in to your Kmall account and click “My Account” and tap the “View” button on the order number you wish to track. You may also check your email as we send an update regarding your order through your registered email address.
We ship nationwide through ELTM, LBC, and Kmall Rider.
ELTM courier will deliver the parcels within Metro Manila and covered areas. For provincial areas, it will be deliver by LBC.
Kmall Rider will deliver the parcels within selected Metro Manila areas and Cash On Delivery payment method is available for on hand items via Kmall Rider.
Pick up via Lalamove, Grab, or Angkas Padala
*Booking and fee will be settle by buyer, please send us a direct message to Kmall Philippines Facebook page to schedule a pick up request.
*Sending of request must be 2 days before pick up date
For on hand items, expect the order within the given period below. Same delivery period apply for pre order once items arrive from Korea.
Metro Manila areas via ELTM and Kmall Rider: 1-3 days
ELTM covered areas: 3-5 days
Provincial areas: 5-7 days
Upon checkout, the system automatically calculates the shipping fee based on weight and dimension.
In case that there is excess or balance in shipping fee, we will communicate with you thru your registered email address or mobile number as soon as possible.
We offer Cash-on-Delivery (COD) for selected Metro Manila areas applicable for on hand items only.
Kmall Rider will get in touch with you confirming your order and address details before the delivery.
*Cut off for sending pick up request is every 2pm from Mon-Sat. Only confirmed order number(s) will be allowed to pick-up. Any additional order number beyond the given time will automatically move to next day.
In the unlikely event that you have receive either a damage, defective, expired or wrong item, please send your concern at our Facebook page to give an immediate action.
Please attach the pictures of the item with the description of the trouble you are experiencing and we will be happy to assist you as soon as possible.
As most of the items in Kmall are fast moving in Korea, there are small possibilities that your order may be declared as Out Of Stocks (OOS), in the case of OOS we will refund your payment. We may refund thru BDO or BPI or we may credit the total amount of OOS items that you wish to refund thru your Kmoney, which you can use as funds for your next purchase.
Returns, refunds, and exchanges are subject to the following conditions:
Products valid for returns or exchanges are only those received with defect or damage due to manufacture’s faulty. Upon thoroughly investigation, products that are confirmed defective can be returned or exchanged within only 7 days upon receiving your order.
We may refund thru BDO/BPI or we may credit the total amount of OOS items that you wish to refund thru your Kmoney, which you can use as funds for your next purchase.
Join our FB group to get updates on our promos, giveaway, special sale, and more!
Facebook Group: https://www.facebook.com/groups/kmallteam
For more inquiries, you may contact us at:
Telephone: 02 331 0168
Globe: 0917 900 0168
Smart: 0908 3840168